Privacy Policy
Softbaitsparadise
(SBP365) Privacy Statement
This
Privacy Statement has been amended with effect from 01st August 2019.
In order to
offer our services to you, we require certain information. As an example, you
have to open an account with us to order our goods. Your privacy is
extremely important to us, which is why we believe that you should always
know what type of information we require from you for placing orders. We want
you to know why we collect your information and how we use this information.
You should know that you have effective control of both and can exercise your
rights whenever you wish to do so. That is the purpose of this privacy
statement.
You can
trust us in keeping your information safe. Our team and our data protection officer will
protect your privacy and your rights through the use of the data protection
laws. The European General Data Protection Regulation (GDPR), the Data
Protection Act 2000 and the Data Protection Amendment Act 2018 serve the right
to protection of personal data. We process your data exclusively on the basis
of the legal provisions (GDPR, DSG 2018, TKG 2003). Our privacy statement can
be found in our online shop under the tab “privacy policy” on the bottom of
each page and can be printed for your records. Our IT systems are protected by
means of technical and organizational measures against unauthorised access,
modification or distribution of your data, as well as against loss or
destruction.
Name and Contact Details of the Responsible Party
The
following party is responsible for SBP365 customer data.
öBon GmbH
- Gunther Egerer (General Manager) -
Ernstbrunnerstrasse 24
2000 Stockerau
Österreich
Tel.: +43 676 7657159
E-Mail: office@sbp365.com
Contact
Details of the Data Protection Officer:
If you have
any questions about how we protect your privacy or general enquiries on privacy
policies, or would like SBP365 to discontinue using your information, you can
contact our data protection officer below with your specific questions and
concerns:
E-Mail: office@sbp365.com / Tel.: +43 676 7657159
We can assure
you that the topics and contents of such enquiries are strictly confidential.
Legal Basis
Processing
of information is done in accordance with the European General Data Protection
Regulation (GDPR) and the Federal Data Protection Act (new BDSG). In the
section "What Does SBP365 Use my Data For", we explain not only the
reason for use but also the legal basis on which we process data for each
purpose. Depending on the legal basis on which we process your data, you may be
entitled to special data protection rights in addition to your existing data
protection rights such as the right to information. For example, in some cases
you have the right to object to the processing of your data.
What data is collected and processed by SBP365?
Our privacy
promise: we collect your data in the customer management system of öBon GmbH
only for fulfilment of your enquiries, fulfilment and processing of the sales
contracts between you and us and for SBP365’s own informational and advertising
purposes. Employees of the SBP365 online shop and customer service team have
access to the data stored in our customer management system. The SBP365
customer management system is based on the legitimate interests of öBon GmbH
and facilitates compliance with the privacy laws regarding data accuracy and
data portability. Your interests and fundamental rights were adequately accounted
for. You are not required to share personal data with us and can, for example,
choose to modify your cookie settings. Please note, however, that you might not
be able to order from our online shop or might not experience the best-possible
customer experience if you decide not to share your information with us.
Nevertheless, the user is at liberty to choose and decide what he or she is
willing to share with us.
Below you
will find more details regarding the type of information we use and how we use
it:
1. Contact Data / Profile Data &
Messages
Profile and contact data refer to personal and demographic information about
you (so-called master data) and your individual interests, which you
communicate to us when registering your customer account or when you contact us
by telephone or e-mail. This includes, for example, the following data:
Name, gender, address, date of birth, telephone no. email address and fax
number
Profile data may also include other information about you and your interests.
This information can already be collected during registration (e.g. fishing
techniques like e.g. Vertical-, Drop Shot, Sea Fishing, Trolling or target
fishes like e.g. Stillwater Zander, Current water Zander, Danuebe Salmon/ XXL
Salmon Fishing, Peach/ Trout, Stillwater Pike/ Catfish, Current water Pike/
Catfish, etc.) or can be added later. This is the case, for example, if you
subsequently add voluntary information to your profile.
Mandatory information is usually your name, e-mail address and a user-defined
password. Your e-mail address and password will later form your login data.
When you communicate with us or other users about products (e.g. fishing
experiences with certain products) and other topics by phone, email, social
media, contact forms, or otherwise, we collect the content of your
communications. You can use the "Customers ask Customers and Brand
Experts" function to ask your product questions to other customers or the
brand itself. We forward the information contained in your question to other
customers so that they can answer your question and thus help you - but not
your personal data.
2. Order Data
When you place an order with SBP365 or make a purchase on site, we collect your
purchasing data. Purchasing data may include the following information, depending
on the type of sale and transaction status:
Customer number, order number, details of products purchased, payment method
details, delivery and billing addresses, notices and communications relating to
purchases (e.g. disclaimers, complaints or messages to customer service),
delivery and payment status, e.g. " Completed " or " Sent
".
3. Usage Data
When you access and use our website, we collect the personal data that your
browser automatically transmits to our server. This information is temporarily
stored in a so-called log file. When you use our website, we collect the
following data, which is a technical requirement for us to display our website
to you and to ensure stability and security:
a. IP address of the computer you are
using
b. Date and time of access
c. Name and URL of the retrieved file
d. Website from which access is made
(referrer URL)
e. Browser used and, if applicable, the
operating system of your computer, as well as the name of your internet access
provider.
4. Computer and Access Data (Cookies,
IP Addresses*, Profiling Data)
When using online and mobile services, it is necessary for technical data to be
generated and processed in order to provide and display the functions and
content offered on your device. We collectively refer to this information as
"computer and access data". Computer and access data is generated
each time you use an online and mobile service. It does not matter who the
provider is. Device and access data can therefore be created, for example, when
you use:
Websites, apps, social media fan pages, e-mail newsletters, location-based
services.
SBP365 collects computer data and access data from online and mobile services
offered by SBP365 itself, i.e. our online shop. SBP365 may also collect
computer and access data from online and mobile services provided by other
companies that are social media or advertising partners of SBP365 or
participate in the same online advertising networks, such as Google's
advertising network.
Device and access data includes the following categories:
a. General information about the
device: Information about the type of device, the version of the operating
system, configuration settings (e.g. language settings) and information about
the Internet connection (e.g. name of the mobile network).
b. Identifying Data (IDs), such as
session IDs, cookie IDs, unique device IDs (e.g., Google Advertising ID),
third-party account IDs (if you use social plug-ins or social logins or pay via
PayPal), and other popular Internet technologies to identify your web browser,
device, or specific app installation.
c. Each time you access our servers and
databases, device and access data is recorded in so-called server log files.
The IP address contained therein is briefly made anonymous at the end of the
respective session as soon as storage is no longer necessary to maintain the
functionality of the respective website. Access data is automatically
transmitted each time a web server and databases of apps and web browsers are
accessed online (as part of so-called HTTP requests). This involves
standardised information about the requested content (such as the name and file
type of a file accessed) and other information about server access (such as the
amount of data transmitted and error codes), about your device (e.g. device type,
operating system, software versions, device IDs, IP address, the page
previously visited and the time of access).
5. Payment and credit rating details:
We support the most common payment methods in online trading - for example
prepayment, credit card, PayPal or invoice payment. In order to process your
payment for the ordered goods and to fulfil the sales contract, we require
your payment details. Payment details are, for example: IBAN and BIC, billing
addresses, Paypal ID and preferred payment methods.
Credit rating data consists of our own records of your previous payment history
to SBP365 and which we obtain from external credit agencies (e.g. KSV1870 or Schufa)
about you. Credit rating data provides information on the estimated financial
viability and ability of a person to fulfil their obligations. This helps
companies to avoid payment defaults that arise when customers are unable to
meet their financial obligations or are unable to do so on time. Taking credit
data into account when selecting payment methods prevents SBP365 from offering
customers payment methods and conditions such as invoice payment that they
cannot themselves satisfy. Credit rating data is usually determined by credit
bureaus. The credit bureaus then calculate a score value from the various data,
which takes into account existing payment commitments and any previous payment
defaults. Score values are statistics-based estimates of the future risk of a
person defaulting on a payment and are presented as a numerical value, as a
percentage. We have only limited influence on the data processing of external
credit agencies (e.g. if we provide credit agencies with information on
outstanding payment obligations).
Please be aware that your credit card details that you have entered in
the SBP365 online shop are neither collected nor processed in computer systems
of öBon GmbH. Credit card details are not stored on storage mediums of öBon
GmbH. Processing payments is solely done on EDV systems and in the technical
and legal responsibility of our respective payment service providers. We use
the following payment service providers for credit card transactions and
immediate transfers:
a. SIX Payment Services (Europe) S.A.
Zweigniederlassung Österreich,
Marxergasse 1B, A-1030 Wien, Austria
For payments via "Paypal" we use the service provider:
b. PayPal (Europe) S.à r.l. et Cie,
S.C.A
22-24 Boulevard Royal
L-2449 Luxembourg
For payments via "Amazon pay" we use the service provider:
c. Amazon Payments Europe S.C.A.
Rue Plaetis
L-2338 Luxemburg
For payments with the credit card provider American Express / "AMEX":
d. American Express Services Europe
Limited
Theodor-Heuss-Allee 112
60486 Frankfurt am Main, Germany
We only use payment service providers that are validated according to PCI DSS*
and thus fulfil the most stringent requirements for secure handling and storing
of credit card details.
*[PCI DSS is the abbreviation for “Payment Card Industry Data Security
Standard” and is based on the security programs Visa AIS (Account Information
Security) and MasterCard SDP (Site Data Protection)].
6. Location data
We also collect location data derived from the IP address of your device (to
city level). An anonymous IP address shortened to three digits is used for this
purpose. This IP address can thus no longer be used to identify your Internet
connection or device. Each device connected to the Internet must be assigned a
multi-digit, unique number. This is called an IP address. This process (known
as geolocalisation) is used by us and most other online shops, for example to
detect fraudulent orders.
7. Interests data
When you interact with our website, we collect information that tells us what
content, topics, products, product types or brands you are interested in. For
example, we may use purchase data, wish list content and your age (provided
such information is available to us) and comparisons with users with similar
characteristics to determine which product categories you are interested in.
This allows us to show you the products that are most likely to be relevant to
you first the next time you search.
For this purpose, we also receive information and statistics from our external
advertising partners on demographics (such as age, gender, region), device and
access data as well as the interests of our users. We ensure that our
advertising partners (e.g. Google) only provide SBP365 with aggregated,
encrypted or anonymous data, so that we cannot assign the data to a specific
person, in particular a specific user. This information can help us to better
understand our users, for example in the context of customer structure analyses
and user segmentation.
8. Photos, fishing techniques, target
fishes and other information from your Fisher Profile
In your My SBP365 account, under "Fisher Profile", you can share
photos and other personal content with us or other users in order to
communicate with us or other users or to personalise services (e.g. by
uploading a profile picture).
9. Social Network Data - "Social
Plugins"
Our website uses social plugins from social networks such as Youtube, Vimeo,
Facebook, Twitter and Pinterest. By means of these plugins, you can for example
share content or recommend products. The plugins on SBP365.com are by default
deactivated and thus do not send any data. By clicking on the button
"activate Social Media" you can activate the plugins. The plugins can
of course be deactivated again by simply clicking a button. If these plugins
are activated, your browser establishes a direct connection with the server of
the respective social network as soon as you visit a page on our website. The
content of the plugin is directly transferred by the social network to your
browser and then embedded into the website. Once the plugins are embedded, the
social network is notified when you visit a page on our website. If you are
logged into the social network, the same can assign your visit to your account.
If you interact with the plugins, for example click on the Facebook “Like”
button or comment on something, the relevant information is directly
transferred from your browser to the social network and stored there.
Please consult the privacy statements of the respective social networks and
websites regarding purpose and extent of data collection, further processing
and use of the data by social networks as well as your rights and configuration
options in order to protect your privacy. The links can be found below.
Even if you are not logged into social networks, websites with active social
plugins may send data to the networks. If a plugin is active, a cookie with an
identifier is placed whenever the website is accessed. Since your browser sends
this cookie every time a connection with a network server is established, the
network could basically create a profile with this information, which websites
were accessed by the users of that identifier. It would then be possible later
on to assign this identifier to a person when that person, for example, signed
into the social network. If you do not wish that social networks collect your
information via active plugins, you can select the function “Block Third Party
Cookies” in your browser settings. As a result, the browser does not send
cookies to the server for embedded content of other providers. However,
disabling this function might in addition to the plugins also negatively affect
other functions.
Our website uses plugins from the following social networks:
YOUTUBE & VIMEO – for embedding product and informational videos
In order to provide you with helpful product and informational videos on
our website, we use the services of YouTube (YouTube LLC, 901 Cherry Avenue,
San Bruno, CA 94066, USA) – represented by Google (Google Inc., 1600
Amphitheatre Parkway, Mountain View, CA 94043, USA) and VIMEO (Vimeo, Inc. 555
West 18th Street, New York, New York 10011) for embedding videos. These videos
are embedded in extended data protection mode. Simply visiting a website with
an embedded video does not result in data being stored by Youtube and/or VIMEO.
If you click on the video and watch it, your IP address is submitted to YouTube
and/or VIMEO and YouTube/Vimeo are notified that you have watched the video. If
you are logged into YouTube/Vimeo, this information will also be stored in your
user account (you can prevent this by logging out of YouTube prior to watching
videos).
We do not know and have no influence at all on how YouTube collects and uses
your information. More detailed information can be found in the privacy
statement of YouTube at https://www.google.de/intl/de/policies/privacy/ and the privacy statement of Vimeo
at https://vimeo.com/privacy. Moreover, reference is made to our
general explanation regarding the use and the deactivation of cookies in this
privacy statement.
FACEBOOK
We use plugins of the social network facebook.com, which is operated by
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
The link for the privacy statement of Facebook can be found here: https://www.facebook.com/policy.php
Furthermore, we utilise the Facebook Conversion Pixel. With your permission, we
use so-called “Conversion Pixels” of Facebook Inc., 1601 S. California Ave,
Palo Alto, CA 94304, USA (short "Facebook"). With this tool, the user
behaviour with regard to our offer can be comprehended after a user has clicked
on an ad on Facebook. This serves the function to measure the success of the
ads and to evaluate them for statistical as well marketing purposes and potentially
optimize future ads. The information collected by us is generally not personal,
but rather anonymous – that means we cannot assign this information to a
specific person. However, Facebook stores and processes the information, which,
based on our knowledge, is done as follows: Accordingly, Facebook can establish
a link to the respective user profiles. Facebook can also use this information
for its own advertising purposes, according to the privacy policy of Facebook
(found here https://www.facebook.com/policy). By using this data, Facebook and
its partners can place advertisements on and outside of Facebook and, where
necessary, cookies will be stored on the computers of users for this purpose.
You need to agree as follows to the above procedure:
Declaration of consent
"I agree to the use of Facebook Conversion Pixels.” If you are younger
than 13, please ask your legal guardian for permission. I may revoke this
consent at any time with future effect by deactivating the cookies in my
browser settings.
TWITTER
We use plugins of the social network Twitter, which is operated by Twitter
Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). The
link for Twitter’s privacy statement can be found here: https://twitter.com/de/privacy
PINTEREST
We use plugins of the social network Pinterest, which is operated by Pinterest
Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). The link for the privacy
statement of Pinterest can be found here: https://policy.pinterest.com/de/privacy-policy
We store and process this information (with the exception of the IP address*)
in the central SBP365 customer management system of öBon GmbH for fulfilling
and processing the contract as well as for our own advertising purposes. For
finalising the contract and to identify you, we at least need a last name,
first name and your address. For purchases in the online store, we also need
your email address to send an order confirmation and for delivery also your
delivery address and phone number. Without this information, we cannot fulfil
the respective contract.
*The IP address is only used, if so required for safeguarding the legitimate
interests of the responsible party or a third party, as long as the interests
or basic rights and freedoms of the affected person that requires protection of
personal information do not outweigh these (e.g. for pursuing legal claims and
for clarification of crimes).
What does SBP365 use my data for and on what legal
basis?
SBP365
processes your data in compliance with all applicable data protection laws. In
doing so, we naturally observe the requirements of data protection law for the
processing of personal data. We therefore only process your data for the
purposes explained to you in this data protection declaration or as specified
when the data was collected. These are primarily for the processing of
purchases and the provision, personalisation and further development as well as
the security of our services.
In this
chapter we also provide information on the legal basis on which we process data
for individual purposes. Depending on the legal basis on which we process your
data, you may be entitled to special data protection rights in addition to your
existing data protection rights such as the right to information. For example,
in some cases you have the right to object to the processing of your data.
1. In order to process your payment for
the ordered goods and to fulfil the sales contract.
Name, gender, address, date of birth, e-mail address and telephone number:
a. So that we can complete an effective
sales contract with you.
b. For your order to be delivered to
you: we use your personal information in order to deliver your purchases to
your specified delivery address. This is an essential part of your order with us and is required to
perform our contract with you.
c. So we can mail a copy of our SBP365
catalogue per postal service following your specific enquiry.
d. To be able to process returns and
warranty claims.
e. The provision, personalisation and
tailoring of our service to suit your needs
f.
To
ensure the overall security, operability and stability of our services,
including protection against attacks.
g. Mailing of the contract outline in
the form of an order summary and a 2nd confirmation of the order. This contract will be saved in our
records.
h. Sending of a dispatch tracking by
e-mail, so that you are always up to date about the status of your order and
know where it is at any given time. By confirming the data protection declaration in our online shop or by
giving your e-mail address by telephone, you consent to the forwarding of your
e-mail address to the parcel service for shipment tracking. Your e-mail address
will be used by the postal service providers to offer you tracking of your
order and to keep you informed about the whereabouts of your ordered goods and
the exact hour of delivery.
i.
To
send you offers by e-mail or fax that you have requested from us.
j.
The
provision of news, announcements, newsletters and other direct communication,
insofar as this is an integral part of our contractual services or the services
you have requested.
k. Non-promotional communication with
you regarding technical, security and contractual matters (e.g. fraud warnings,
account blocking or contract amendments).
Legal bases:
Where the purpose is the execution of a contract agreed with you or the
provision of a service requested by you, the legal basis is Article 6 paragraph
1 letter b DSGVO. Otherwise, the legal basis is Article 6 (1) (f) DSGVO,
whereby our legal interests lie in the above-mentioned purposes.
2. To personalise your shopping
experience
We process your data to provide useful and handy services that best meet your
needs and interests. As the SBP365 Shop offers thousands of products and
hundreds of brands, it is essential that we present our content and offers in a
way that meets your needs so that you can find the products you are really interested
in. This requires a user-specific assessment of the relevance of products and
content.
To personalise shopping at the SBP365 Shop, we use computer and access data,
which we collect for purposes of user analysis. We also use device and access
data that we receive from advertising partners when you visit the SBP365 Shop.
If you are logged into your customer account during your visit to the SBP365
Shop, we also use profile data, interest data and purchase data for shopping
personalisation. We refer to this form of shopping personalisation as onsite
optimisation. Only with such shopping personalisation can we present you with
appropriate search results, product suggestions, style recommendations and
other content that corresponds to your actual interests. Without such shopping
personalisation, which many online shops carry out as standard today, searching
for products relevant to you would be less user-friendly, more tedious and you
would not benefit as much from our offer. Of course, you can still access all
content regardless of shopping personalisation. With shopping personalization,
however, you will see the content that is more relevant to you sooner.
Legal bases:
The legal basis for the processing of your data for shopping personalisation
within the context of personalised services is Article 6 paragraph 1 letter b
DSGVO. The legal basis for the processing of your data in the context of onsite
optimisation is Article 6 paragraph 1 letter f DSGVO, whereby our legitimate
interests lie in the above-mentioned purposes.
3. Fraud prevention and credit
assessment
Fraud prevention
In order to counteract the risk of data security breaches, the data of the
users of our services is transmitted in encrypted form. This applies both to
the order and registration through the customer account. We use SSL (Secure
Socket Layer) encryption for this purpose. As a result of the encryption, data
cannot be viewed by third parties. In order to protect ourselves further
against external attacks, we make use of special security technologies that
continuously monitor our systems and immediately detect and display any
anomalies. In addition, we protect our systems against loss, destruction,
unauthorised access, alteration or distribution of customer data by
unauthorised persons through technical and organisational measures. In this
way, we aim to keep the risk of unauthorised access as low as possible, since
the protection of your data is our top priority. Nevertheless, as with other
companies, we cannot guarantee total protection.
Information which you share with us when setting up an SBP365 fisher profile
(nickname, first name, fishing preferences, photos, fishing experience,
training, specialty)
You have the opportunity to create a fisher profile on our website. You can
decide whether you want your profile to be publicly visible or not (My SBP365
> My SBP365 Fisher Profile). For example, you can show other users which fishing
techniques you prefer and how much fishing experience you have in a public
profile. You can also share photos here as well. The user profile’s main
purpose is to connect fishing enthusiasts with each other in order to be able
to answer and ask product questions. Other customers can see which questions
you have already answered in your profile. We use this information to enhance
your shopping experience and to give you personalized product recommendations.
Please keep in mind that you are responsible for the information which you
provide on our website and share with others. Please think carefully about what
you make public, especially if it is confidential information. You can
deactivate your public profile at any time.
Credit check
We might check your credit in order to allow for immediate delivery of
ordered products prior to payment. The outcome of the automated credit
check can result in the inability to choose certain types of payment (e.g.
purchase on account). We submit your name, address and your date of birth to
the service provider below, who will supply us with credit-relevant information
regarding your payment history and an evaluation of the risk of non-payment
based on mathematical-statistical methods using address data (scoring) as well
as data for verification of your address (verification of postal
deliverability):
KSV1870 Holding AG
Wagenseilgasse 7
1120 Wien
Österreich
and/or
SCHUFA
65203 Wiesbaden
Germany
and/or
CEG Creditreform Consumer
GmbH
Hellersbergstr.11
41460 Neuss
Germany
Legal bases:
The legal basis for the credit assessment described above is Article 6(1)(b)
DSGVO, as it is necessary for the implementation of necessary pre-contractual
measures. In addition, this processing of your data is based on Article 6
paragraph 1 letter f DSGVO, based on our and other users' legitimate interest
in avoiding payment defaults, detecting and preventing fraud and investigating
criminal offences.
4. Sending email newsletters for
advertising purposes
with details regarding new products at SBP365 and services if you agree to this
– based on a separate agreement, a double opt-in method. We use the services of
the company SendGrid
(SendGrid Inc. 1801 California, Street, Suite 500, Denver, Colorado 80202, USA)
for sending newsletters
and informative emails.
At öBon GmbH, we use your information solely for our own advertising purposes.
We would like to keep you informed regarding new products, our services as well
as interesting events. Therefore, we also use your information for recommending
certain products, services and events beyond your purchases that could be of
interest to you. Evaluating the purchase history and sending relevant
advertising by mail or email to existing customers only takes place in
consideration of your legitimate rights and only for products and services of
öBon GmbH. Contacting you via email is only done with your permission, which
you can revoke at any time:
Email: office@sbp365.com / Tel.: +43 676 7657159
Note: Further information regarding your rights is provided in the section
“Your Rights as an Affected Person”.
5. Your shopping cart / SBP365 wish
list and advertisements for products that could be of interest to you through
the use of cookies.
In order to facilitate the use of our website and to personalise your shopping
experience, we use “cookies”. Cookies are small text files that your browser
can store on the hard drive of your computer and that are helpful when using
our website. We use cookies in order to better understand how our website is
used and to enable easier navigation. Furthermore, cookies allow us to detect
whether you have previously visited our website or are a new visitor. The
cookies that we use do not store your personal information. If you do not wish
to receive cookies, you may change the settings of your web browser
accordingly.
The cookies used by our websites may originate from SBP365 or advertising
partners. If you only want to accept SBP365 cookies, but not the cookies of our
advertisers, you can set your browser to do so (e.g. "Block third-party
cookies"). In general, the Help function in the menu bar of your web
browser will tell you how to block new cookies and how to turn off cookies you
have already received. We recommend that you completely log out of shared
computers that are set to accept cookies and flash cookies after you have
finished using our websites.
We use three categories of cookies for our services:
Necessary cookies: These cookies are required for the optimal navigation
and operation of the website. For example, these cookies are used with the
shopping basket function so that the goods remain stored in your shopping
basket while you continue shopping. Necessary cookies are also used to save
certain entries and settings that you have made so that they do not have to be
repeated every time and to tailor SBP365 content to your individual interests.
The website cannot be used without cookies, or only to a limited extent.
Statistics cookies: These cookies record device and access data in order
to analyse the use of our websites, such as which areas of the website are used
and how they are used (so-called surfing behaviour), the speed at which content
is loaded and whether errors occur. These cookies contain only anonymous or
pseudonymous information and are used to improve our website only, as well as
to find out what interests our users have, and to measure how effective our
advertising is. Statistics cookies can be blocked without affecting the
navigation and operation of the website.
Marketing cookies ("tracking cookies"): These cookies contain
identifiers and collect device and access information in order to personalise
our site's advertisements to match your individual interests. Our advertising
partners operating online advertising networks also collect device and access
data on our websites. This allows us to display personalised advertisements
that match your interests (retargeting) on other websites and in apps from
other vendors. Marketing cookies can be blocked without affecting the
navigation and operation of the website. In this case, however, shopping
personalisation may not be possible.
6. Google Remarketing
While you are surfing the web, SBP365’s advertisements are displayed by
means of Google remarketing in order to show you our new and familiar products.
We utilise the remarketing technology of Google Inc. (1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA; “Google”). Once you have visited our
webpages and online services and have expressed your interest in our products,
this technology may generate targeted ads while you are surfing Google partner
sites. Display of these ads also takes place by means of cookies. These are
small text files that are stored on the user’s hard drive. With these text
files, the user behaviour can be analysed when a website is visited and
subsequently that information is used for targeted product recommendations and
interest-based advertising.
If you would like to opt out of receiving interest-based ads, you may
deactivate the use of cookies through Google for these purposes by visiting the
website https://www.google.de/settings/ads/onweb.
7. Google Analytics
To constantly improve our website and your shopping experience.
Our website uses Google Analytics, a web analysis service of Google Inc. (1600
Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). These services
are used on the basis of Article 6, Paragraph 1 p. 1 lit. f. GDPR. Google
Analytics uses cookies, which are text files that are placed on your computer,
to help the website analyse how visitors use the site. The information
generated by the cookie about your use of the website, such as browser
type/version, operating system, referrer URL (website previously visited),
hostname of the computer (IP address) and time of server request will be
transmitted to and stored by Google on servers in the United States. Google
will not associate your IP address with any other data held by Google. We would
like to point out that this website uses Google Analytics with the
“anonymizeIP” code. This results in the masking of your IP address, ensuring
that all data is collected anonymously. On rare occasions, the full IP address
is transferred to a Google Server in the USA, where it is shortened.
Google will use this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website operators and
providing other services relating to website activity and internet usage. You
may refuse the use of cookies by selecting the appropriate settings on your
browser; however please note that if you do this, you may not be able to use
all the functions of this website.
You may also prevent collection of your data with regard to your use of the
website (incl. your IP address) that was generated by the cookie through Google
and their processing of said data by downloading and installing a browser
plugin from the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser
add-on, especially for browsers on mobile devices, you can also prevent Google
Analytics from collecting data by clicking on this link. An opt-out cookie is
then placed that prevents future collection of your information when visiting
this website. The opt-out cookie only works with that particular browser and
only with our website and is stored on your device. If you delete the cookies
in this browser, you have to place the opt-out cookie once again. [Note: More
information on embedding the opt-out cookie can be found here: https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable]
We further use Google Analytics to evaluate data from double-click cookies and
AdWords for statistical purposes. If you would like to prevent this, you can
deactivate it via the Ads settings (https://adssettings.google.com/authenticated).
Additional information regarding privacy in connection with Google Analytics
can be found in the support section of Google Analytics (https://support.google.com/analytics/answer/6004245?hl=de).
8. Social Networks – Social Plugins
Our website uses social plugins from social networks such as Youtube, Vimeo,
Facebook, Twitter and Pinterest. By means of these plugins, you can for example
share content or recommend products. The plugins on SBP365.com are by default
deactivated and thus do not send any data. By clicking on the button
"activate Social Media" you can activate the plugins. The plugins can
of course be deactivated again by simply clicking a button.
If these plugins are activated, your browser establishes a direct connection
with the server of the respective social network as soon as you visit a page on
our website. The content of the plugin is directly transferred by the social
network to your browser and then embedded into the website. Once the plugins
are embedded, the social network is notified when you visit a page on our
website. If you are logged into the social network, the same can assign your
visit to your account. If you interact with the plugins, for example click on
the Facebook “Like” button or comment on something, the relevant information is
directly transferred from your browser to the social network and stored there.
Please consult the privacy statements of the respective social networks and
websites regarding purpose and extent of data collection, further processing
and use of the data by social networks as well as your rights and configuration
options in order to protect your privacy. The links can be found below.
Even if you are not logged into social networks, websites with active social
plugins may send data to the networks. If a plugin is active, a cookie with an
identifier is placed whenever the website is accessed. Since your browser sends
this cookie every time a connection with a network server is established, the
network could basically create a profile with this information, which websites
were accessed by the users of that identifier. It would then be possible later
on to assign this identifier to a person when that person, for example, signed
into the social network. If you do not wish that social networks collect your
information via active plugins, you can select the function “Block Third Party
Cookies” in your browser settings. As a result, the browser does not send cookies
to the server for embedded content of other providers. However, disabling this
function might in addition to the plugins also negatively affect other
functions.
Our website uses plugins from the following social networks:
YOUTUBE & VIMEO – for embedding product and informational videos
In order to provide you with helpful product and informational videos on our
website, we use the services of YouTube (YouTube LLC, 901 Cherry Avenue, San
Bruno, CA 94066, USA) – represented by Google (Google Inc., 1600 Amphitheatre
Parkway, Mountain View, CA 94043, USA) and VIMEO (Vimeo, Inc. 555 West 18th
Street, New York, New York 10011) for embedding videos. These videos are
embedded in extended data protection mode. Simply visiting a website with an
embedded video does not result in data being stored by Youtube and/or VIMEO. If
you click on the video and watch it, your IP address is submitted to YouTube
and/or VIMEO and YouTube/Vimeo are notified that you have watched the video. If
you are logged into YouTube/Vimeo, this information will also be stored in your
user account (you can prevent this by logging out of YouTube prior to watching
videos).
We do not know and have no influence at all on how YouTube collects and uses
your information. More detailed information can be found in the privacy
statement of YouTube at www.google.de/intl/de/policies/privacy/ and the privacy statement of Vimeo
at https://vimeo.com/privacy. Moreover, reference is made to our
general explanation regarding the use and the deactivation of cookies in this
privacy statement.
FACEBOOK
We use plugins of the social network facebook.com, which is operated by
Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
The link for the privacy statement of Facebook can be found here: https://www.facebook.com/policy.php
Furthermore, we utilise the Facebook Conversion Pixel. With your permission, we
use so-called “Conversion Pixels” of Facebook Inc., 1601 S. California Ave,
Palo Alto, CA 94304, USA (short "Facebook"). With this tool, the user
behaviour with regard to our offer can be comprehended after a user has clicked
on an ad on Facebook. This serves the function to measure the success of the
ads and to evaluate them for statistical as well marketing purposes and
potentially optimize future ads. The information collected by us is generally
not personal, but rather anonymous – that means we cannot assign this
information to a specific person. However, Facebook stores and processes the
information, which, based on our knowledge, is done as follows: Accordingly,
Facebook can establish a link to the respective user profiles. Facebook can
also use this information for its own advertising purposes, according to the
privacy policy of Facebook (found here https://www.facebook.com/policy.php). By using this data, Facebook and its
partners can place advertisements on and outside of Facebook and, where
necessary, cookies will be stored on the computers of users for this purpose.
You need to agree as follows to the above procedure:
Declaration of consent
"I agree to the use of Facebook Conversion Pixels.” If you are younger
than 13, please ask your legal guardian for permission.
I may revoke this consent at any time with future effect by deactivating the
cookies in my browser settings.
TWITTER
We use plugins of the social network Twitter, which is operated by Twitter
Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). The
link for Twitter’s privacy statement can be found here: https://twitter.com/de/privacy
PINTEREST
We use plugins of the social network Pinterest, which is operated by Pinterest
Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). The link for the
privacy statement of Pinterest can be found here: https://policy.pinterest.com/de/privacy-policy
9. To prevent and detect fraud. By accepting the privacy statement
in our online store or by providing us with your email address via phone, you
agree to the collection, processing and use of your personal information, as
listed below, in order to detect and prevent fraud through profile tracking.
Fraud affects everyone and in order to prevent this, we attempt to detect and
correct it. In order to do so, we collect and store information when you visit
our online shop. The following information is collected:
Your information to finalise a contract (purchased item, name, invoice and
delivery address, email address, type of payment and shipping method) and your
device’s profile (i.e. hardware and software details of your device) by means
of the following data categories: information we collect, such as the language
setting of your browser or the operating system of your device.
Information about your computer collected by means of the https protocol, for
example stored cookies on your device. This way, we can recognise your devices
during later visits of our online shop. We automatically check whether anything
indicates potential abuse of our online shop.
In the event that abuse is suspected, an employee of our online shop reviews
the suspicion and the underlying evidence. If a contract is denied, you are
notified; and upon request, the primary reasons for this decision can be
disclosed. Your consent in particular encompasses the eventuality that you are
recognised when you visit our online shop again with the purpose of
automatically evaluating whether anything indicates abuse of our online shop.
Your online profile information is only used by SBP365 for the purpose of
identifying and preventing abuse (fraud prevention).
Your consent can be revoked with future effect at any time.
Email: office@sbp365.com / Tel.: +43 676 7657159
This information is necessary for security reasons. Further use of our online
shop is unfortunately not possible once you have revoked your consent.
Recipient of Personal Details
SBP365 does
not sell your information to third parties – whether this information is
personal or of another nature. You can be sure of this.
Nevertheless,
we have to submit your information within the scope of our statutory permission
to the following types of companies in order to provide you with important
services and to fulfil our sales contract:
· companies that are responsible for
safely delivering your purchases and catalogue orders, such as parcel services
& shipping providers, forwarders, dialogue marketing specialists /
lettershop services
· payment service providers that
process payments & potential refunds of your order
· IT service providers for maintenance
and software support of our IT systems
· credit reporting / service providers
for credit assessments, collection agencies, law enforcement authorities and
institutions for credit assessments and fraud prevention
· careful disposal of your information
after a certain, statutory time period: file and data storage media destruction
companies
Data that
has been passed on in this way may only be used by the recipient to carry out
his or her task. Any other use of the information is not permitted.
Duration of Data Storage
We store
your data as long as it serves a specific purpose: as long as you have an
account with us or as long as we require your information for providing
services to you or (if you are in contact with our customer support) only as
long as support-related reporting is necessary.
In case it
necessary or required for fulfilling legal (e.g. telecommunications data
retention), fiscal and official regulations, settling disputes, preventing
fraud and abuse, we may store some of your information, even after you have
closed your account or said account no longer is required for providing
services to you.
The storage duration for
certain information that is used for finalising sales contracts and for which a
fiscal retention period is stipulated (receipts) is at least 10 years. During that
time, use of the information is limited. The retention period begins with the
end of the calendar year during which the offer was submitted or the contract
was fulfilled.
Your Rights / Your Right as an Affected Person
PDF by mail
or Fax
You have
the following rights regarding your data with the SBP365:
Objection
to Marketing
You have
the right to object at any time to processing of your personal data for
marketing purposes without incurring any costs other than the transmission
costs in accordance with the basic tariffs. The below listed contacts are
available to you for that purpose. For that purpose, the following contacts are
available.
Revoking
Consent
Your
consent to processing of your personal data can be revoked at any time with
future effect. Please note though that you might have to re-enter your
information prior to placing a new order.
You have
the following rights with regard to your personal information:
· Right to be informed
· Right to rectification. You can retrieve, verify and
change your personal information by logging into “My SBP365 Account”. Please
change your personal details as soon as possible in case they have changed or
are incorrect.
· Deleting and restricting processing
· Objection against use
· Data portability
· Right to file appeals with
supervisory authorities
Right to
object
You have
the right to object at any time to processing of your personal data. In case
you object, we will no longer process your personal information, unless we can
demonstrate compelling and legitimate reasons for processing that outweigh your
interests, rights and freedoms. Additionally, if processing is necessary for
the establishment, exercise or defence of legal claims. This also includes
profiling based on those provisions. Your legal right to be informed, to
correction or deletion of personal data remains unaffected. Please contact us
at the below listed phone number or email address if you would like to look at
your personal data and receive more information regarding fees that might be
charged in accordance with applicable laws. If you assert your legal right to
be informed, to correction or deletion of your personal data, we might, under
certain circumstances and in accordance with applicable laws, refuse to provide
information, correct or delete your personal data.
To exercise
your rights, please contact our data protection officer:
E-Mail: office@sbp365.com
/ Tel.: +43 676 7657159
We will
immediately process your requests and in accordance with legal requirements at
no cost. Furthermore, we will advise you of the actions we have taken.
Legal Matters and Claims
To settle
claims (transport damage) and in all legal matters, öBon GmbH reserves the
right to instruct external companies / law firms. In this context, information
is exchanged with the intent to process the respective case.
Update and Changes
We will
occasionally update our privacy statement to reflect actual circumstances and
the current legal situation. In case of changes or updates to this privacy
statement, we will notify you by email (provided we have your email address on
file).
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As of: 22nd March
2019
file attachment:
Privacy Statement (PDF)